FAQ

When should I get to the movie?

About half an hour before the start of the movie. However, we recommend arriving early.

I ordered a movie ticket and would like to exchange for another movie. Is that possible?

Surely. Making the exchange requires contacting the festival service center (*5049) Up to 48 hours prior to the screening date of the film being replaced.

I booked a ticket and I want to cancel it. Is that possible?

Requests for transaction cancellations up to two business days prior to the date of the event should be directed to the festival service hotline (*5049). Cancellation of transactions in accordance with the Consumer Protection Regulations (Nullification of Transaction), 19-2010 and the Consumer Protection Act, 1971-1981

I ordered a package and would like to replace some of the films. Is that possible?

Surely. Making the exchange requires contacting the festival service center (*5094) Up to 48 hours prior to the screening date of the film being replaced.

Will the films also be screened online?

No. The films of the festival will be screened in various halls throughout the National Library, Giv'at Ram, Jerusalem — the name of the hall is indicated on the film page on the website and in the entrance tickets.

Are there any discounts for certain audiences (veteran citizen/disabled and the like)?

No, but we encourage you to purchase one of our affordable ticket packages hereunder And save.

Is it mandatory to print the tickets?

We prefer that you arrive at the festival with your digital tickets, which are waiting for you at the email address you entered at the time of purchase. The certificate must be presented at the entrance to the hall.

If you do not have a smartphone, please make sure to print the tickets.

Aren't the screenings analogous?

Yes, there are films that are screened in different spaces in the library, at the same times. You can watch the full show On the festival site.

Is participation in the tour included in the price of the movie ticket or do I have to purchase a ticket separately?

Participation in tours involves the purchase of a separate ticket. However, there are talks and lectures that take place at the conclusion of some of the films, and they are included in the price of the ticket to the film.

Will you give entry to latecomers?

Yes, entry will be given up to 20 minutes from the start of the screening.

Is the festival accessible?

For accessibility adjustments please contact the email address: [email protected]